Returns Policy

All returns must be pre-authorized via email at [email protected]
Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 72 hours of delivery at [email protected] for pre-authorization. A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt.
New, unopened cigar boxes, bundles, or full tin units may be eligible for a full refund minus shipping charges.
If more than one cigar is missing from an open box, bundle, or full tin unit, the item will not be eligible for a full refund; the item may be eligible for a partial refund for the amount of cigars returned, minus shipping charges
Cigars that have been cut or smoked will NOT be eligible for a refund
Promotional items must be returned, or a restocking fee equivalent to the retail price may be deducted from any refund, if eligible